At Vision Glass Toronto, we believe in being transparent about the products we install and the warranties that come with them. One of the most common questions customers ask is:
“Why is there no warranty on OEM glass or electrical parts?”
It’s a fair question — especially considering the higher cost of OEM products. Many customers assume that paying more automatically means longer or better warranty coverage. Unfortunately, that’s not the case in the auto glass industry.
What Is OEM Glass?
OEM stands for Original Equipment Manufacturer. This means the windshield or glass was made by the same manufacturer that supplied the vehicle when it was first built.
OEM glass is often chosen by customers who want:
- Factory-original branding
- Exact manufacturer specifications
- Dealer-preferred replacements
- Peace of mind with brand consistency
While OEM glass can be an excellent option, the reality is that OEM manufacturers generally do not provide warranty coverage or return policies once the glass has been installed.
Why OEM Glass Usually Has No Warranty
Most OEM manufacturers classify auto glass as a highly fragile installed product. Once installed, they typically do not accept returns or warranty claims unless there is a clear manufacturing defect identified before installation.
This means:
- No returns after installation
- No coverage for stress cracks after installation
- No warranty on electronic modules or sensors supplied by OEM manufacturers
- No coverage for damage caused by road debris or impact
At Vision Glass Toronto, we want customers to understand these manufacturer limitations before making their decision.
Lifetime Workmanship Warranty from Vision Glass Toronto
Although OEM manufacturers may not offer warranty coverage, we proudly stand behind our installation work.
That’s why every installation performed by Vision Glass Toronto includes our Lifetime Workmanship Warranty.
This warranty covers:
- Installation defects
- Water leaks caused by installation
- Wind noise related to installation
- Improper sealing or fitment issues
Our workmanship warranty remains valid for as long as you own the vehicle.
Warranty Coverage on OEE, OER & Aftermarket Glass
Unlike OEM manufacturers, many premium aftermarket and OEE/OER suppliers provide warranty support on their products.
What Are OEE and OER Glass Products?
- OEE (Original Equipment Equivalent) glass is manufactured to meet the same safety and performance standards as OEM glass.
- OER (Original Equipment Replacement) glass is designed as a high-quality replacement option with comparable fit and functionality.
Because of the large volume of glass we purchase, Vision Glass Toronto is able to work directly with suppliers who offer stronger warranty programs and return support.
Depending on the product selected, customers may receive:
- Up to 1-year warranty coverage
- Coverage on premium non-discounted brands
- Manufacturer-backed defect protection
What Does the Warranty Cover?
Warranty coverage on eligible aftermarket products typically includes:
✅ Pressure cracks caused by manufacturing defects
This refers to cracks that occur without impact and are directly related to internal stress or manufacturing flaws.
What Is NOT Covered?
The following are generally not covered under any auto glass warranty:
- Stone chips
- Road debris impact
- Accidents or collisions
- Improper vehicle body damage
- Deliberate damage
- Breakage caused by external force
If anything strikes the windshield and causes a crack, that is considered impact damage — not a manufacturing defect.
Choosing the Right Glass for Your Vehicle
Every customer has different priorities. Some prefer OEM branding, while others prioritize warranty coverage and value.
At Vision Glass Toronto, we help customers choose the option that best fits their:
- Budget
- Vehicle requirements
- Insurance coverage
- Warranty expectations
Our goal is to ensure you fully understand the advantages and limitations of every product before installation.
Final Thoughts
Auto glass warranties can be confusing, especially when higher-priced OEM products do not include manufacturer warranty coverage. That’s why transparency matters.
Whether you choose OEM, OEE, OER, or premium aftermarket glass, Vision Glass Toronto is committed to:
- Professional installation
- Honest recommendations
- Lifetime workmanship protection
- High-quality products from trusted suppliers
If you have questions about windshield replacement warranties or want help selecting the right glass for your vehicle, contact Vision Glass Toronto today.
